Customer Service: 

Champion System products have quickly become the standard by which all custom performance apparel is measured. From day one, we made it our goal to offer the best possible quality products to everyone. You will be wearing the same quality jersey as our sponsored pro teams and athletes. 

 

We use YKK zippers exclusively in all zippered items. All of our jerseys and performance tops are constructed using our exclusive CS Tech fabric for superior comfort and moisture management. Champion System fabric is also knitted with 100% permanent UV protection yarn able to reach UPF50+. Additional cycling jersey features include three rear pockets and a high tapered collar so as not to pinch the chin. We manufacture all garments without uncomfortable label tags to provide added comfort. All of our garments are constructed by hand and are subject to thorough quality control.  

 

Warranty:

Champion System branded products are warranted to the original owner against manufacturing defects of materials and workmanship for one year. If a Champion System branded product covered by this warranty fails due to a manufacturing defect we will repair the product without charge, or replace it, at our discretion. Only original, unaltered and unmodified products are covered by this policy. This warranty does not cover damage caused by an accident, improper care, negligence, normal wear and tear or the natural breakdown of colors and materials over an extended time and use.

*Champion System’s warranty covers manufacturing defects in material and workmanship; it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your Champion System product, it will eventually begin to show age and wear. Common examples of wear and tear that may not be covered under the 1-year warranty include faded colors, cuts, and abrasions

For warranty assistance outside Canada, please contact your country’s Champion System office.

Payment Terms: 

50% deposit, 50% prepaid balance. The final balance and freight charges may be prepaid with a VISA, MasterCard, PayPal, certified cheque or money order payable to "Champion System CA Inc". Orders will not be processed until the deposit has been received and will not be shipped until paid in full. All CS Express orders are paid in full at the time of your order. ALL sales are final.
If payment of an amount due is not received by Champion System Canada within the time of your order completion, it will be considered a delinquent amount and will be subject to a late payment charge.

Administrative Charges:

A $50 charge may be levied for administrative or accounting processing activities in connection with your account, including as a result of the following: collection efforts due to non-payment or having a balance over your credit limit and returned or rejected payments.

Cancellations:

Customers that refuse or cancel orders after Champion System has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of Champion System Canada until paid in full.

Acceptance:

Client understands the possibility of error. Champion System Canada is not responsible for replacement or refund. All sales are final.

Delivery:        

All Champion System orders are accepted on a first-come-first-serve-basis. Please place your order early. Our busiest time of the year is from February to September. Your delivery date will depend on when we receive your final order. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after customers balance is paid in full.

Retail Orders:

There are no returns or exchanges on retail orders from any of our e-stores. These garments are not stock items, so every garment is made to order. Please allow 3-4 weeks for delivery.

Shipping Charges:

All orders are charged a freight rate based on order size and are shipped via FedEx Int’l. Champion System Canada is not responsible for lost or damaged freight.

Changes:   

Once the artwork has been approved no design or order changes will be accepted.  No exceptions will be made.

Samples:       

Samples are available for sizing purposes. Samples are sent with a credit card deposit. Champion System will cover the cost to ship the samples out to the customer and it is the customer’s responsibility to ship samples (ensuring they are in good condition) back by specified dates. Samples not returned during your order time frame will be presumed purchased and the balance will be charged on the customer’s credit card.

Logo Placement:     

The manufacturer’s logo will appear on all custom garments, front and back.

Ownership:     

All artwork remains the sole property of Champion System and reserves the right to resell all uniform designs.

           

PRIVACY AND SECURITY

Customer Information Policy:

Champ-sys.com collects customer information in an effort to improve our customers' shopping experience. Champ-sys.com recognizes that it must maintain and use customer information responsibly. We may use customer information for marketing and promotional purposes. We do not sell or give online customer information to any outside company or third party. Protecting your order information is a priority. Champion-sys.com makes every effort to protect your online order information by using Secure Sockets Layer (SSL) technology.

Your Credit Card is Safe:

Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. Champ-sys.com uses the most advanced and highest level of online security available today (512-bit encryption). Our Commerce Server uses Secure Sockets Layer (SSL), which encrypts or codes all the data you enter so you can relax and feel completely secure with your order.

Disclosure Statement - Use of Cookies:

The Champ-sys.com web site utilizes cookies to provide our site visitors the most enjoyable experience possible. We do not collect personal information without a visitor’s knowledge nor do we re-sell or distribute any site visitor’s data.
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